FAQ | Your questions, answered

Please download our how to use a Web-based app guide from here

Please note that our web-based VR app is not like traditional apps such as Uber, Apple Music, or other popular mobile applications.
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‍Delivering training or workshops using a smartphone-based VR experience requires careful planning to ensure a smooth session. Please follow the guidelines below to set up and test the system properly.

Failure to complete these steps means we cannot guarantee the level of service we aim to provide.

Click here to download the guide as pdf.

Device requirements

Ensure the smartphone you use is running the latest operating system.

We strongly recommend updating to the latest iOS or Android version for the best performance.

The app is a web-based application, which means installation differs from traditional apps downloaded via the Apple App Store or Google Play Store.

Make sure smartphones are fully charged or have access to a power source to avoid disruptions.

Preparing the participants

1. Ask participants to download and install the app before they arrive at the training session to avoid delays
2. Ensure participants are aware of the setup process and have compatible devices.
3. Ensure the auto-lock function is set to 'Never' during training sessions to prevent the screen from going dark while watching 360° or video content.
4. Advise participants to bring a power bank or charger to ensure uninterrupted use during training.

How can I install the smartphone application on an iPhone device?

1. Open the link on your smartphone- https://360.anothersetofeyes.org
2. Tap on the arrow
3.Tap on ‘Add to home screen’
4. Tap on ‘Add’
5. Open the app
6.Tap on start download

‍Watch this short video

How can I install the smartphone application on an Android device?

1. Open the link on your smartphone - https://360.anothersetofeyes.org‍
2. Tap on the three dots
3. Tap on ‘Add to home screen’
4. Tap on ‘Install’
5. Open the app
6. Tap on start download

Watch this short video

I received an error message: "The download was interrupted. Please click the resume download button at the bottom of this screen." What should I do?

If you encounter this error, follow these steps:

1. Locate the "Resume Download" button at the bottom of the screen.
2. Tap on "Resume Download" to restart the download process.

Ensure that your internet connection is stable during the download. If the issue persists, try switching between Wi-Fi and mobile data or restart your smartphone.

I keep having difficulties downloading the video content. What should I do?

First, ensure that you have a stable internet connection. If you continue to experience issues after multiple attempts, we recommend clearing your browsing history and cache. Since this is a web-based app, it behaves similarly to a website, and clearing the cache can often resolve such problems.To clear your browsing history and cache:
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- For Apple devices (Safari): Go to Settings > Safari > Clear History and Website Data.
- For Android devices (Chrome): Open Chrome > Tap the three dots > History > Clear browsing data, and ensure you select "Cached images and files."

Why do I have to download all the video content?

In some cases, training sessions may be conducted in remote areas or locations with limited internet bandwidth. To ensure users have the best possible experience—especially important for any VR-based training—the video content needs to be downloaded to your smartphone.

This allows the content to run smoothly and independently, without relying on Wi-Fi or network coverage during the training session.

I typed in my phone number but didn’t receive a key to continue logging into the app. Why is that?

There could be a few reasons why you didn't receive the key:

1. Ensure you’ve entered your full phone number, including the country code. For example: +44 123 456 789.
2. Make sure your details are correctly registered in the system. If you're unsure, contact your instructor or company admin for assistance.
3. It's possible that your network provider has blocked the incoming message.
4. Check your spam or junk folder in your messaging app to see if the message was filtered there.

Why don’t the eye-tracking recordings have any sound, while the VR recordings do?

The simple answer is due to privacy policy considerations. We always ask participants if they would like their voice to be recorded, and in these cases, they have chosen not to include audio in the recordings. This ensures we respect their privacy preferences.

The home screen shows that I have completed 0% of the course, but I’ve watched the video content.
Why is that?

The system only marks a video as completed if it has been watched in full. If you skip parts or don’t watch the entire video, it won’t be registered as completed. This is why your progress shows as 0%. Once you watch all the videos in full, your progress will update accordingly.

Frequently Asked Questions